Refund Policy | Wantotrip – Cancellation & Refund Rules Explained

Last updated: August 8, 2025

1. Cancellation by Wantotrip

Wantotrip reserves the right to cancel a trip due to insufficient participants, force majeure (such as natural disaster, epidemic, or government restrictions), or other exceptional logistical or safety reasons. In such cases, travelers will receive either:

A full refund within 120 days using the same payment method, or
A voucher equal to the total amount paid, valid for future trips.

2. Cancellation by the Traveler

Travelers can cancel via their Wantotrip profile using the “Cancel” button or by email at sales@wantotrip.com.

Refund or voucher eligibility depends on how far the cancellation occurs before the departure date:

Cancellation Date	Deposit Only	Deposit + 1st Installment	Full Payment
More than 60 days before departure	💶 Refund – €100 fee or 🎫 Voucher 100% after deduction	💶 Refund – €100 fee or 🎫 Voucher 100% after deduction	💶 Refund – €100 fee or 🎫 Voucher 100% after deduction
Between 40 and 60 days	❌ No refund 🎫 Voucher 50% after €100 deduction	❌ No refund 🎫 Voucher 50% after €100 deduction	❌ No refund 🎫 Voucher 50% after €100 deduction
Less than 40 days	❌ No refund or voucher	❌ No refund or voucher	❌ No refund or voucher

More than 60 days before departure

💶 Refund – €100 fee
or
🎫 Voucher 100% after deduction

Between 40 and 60 days

❌ No refund
🎫 Voucher 50% after €100 deduction

Less than 40 days

❌ No refund or voucher

3. Refund Process

Refunds are processed using the same payment method used in the original booking (credit card, Stripe, or bank transfer). A maximum period of 120 days applies for any refund or voucher issuance.

4. Contact

For any refund or voucher inquiries:

📧 sales@wantotrip.com
⌛ Average response time: 5–10 business days